The Contact Centre provides information on specific matters such as opening hours, offices and services provided by the City of Florence. Calls are put through to the relevant office to deal with citizens' special requests and to register complaints and suggestions. Operators also give information on how a previously made request is being dealt with.
The Contact Centre is open Monday to Saturday from 8 am till 8 pm.
The U.R.P. (Citizens Relations Offices, Ufficio per le Relazioni con il Pubblico) has both a 'front office' and 'back office' that work closely together. The front office deals directly with the public in several locations across Florence. The back office on the other hand takes care of the incoming requests.
Citizens and visitors can go to any of the U.R.P. offices across Florence in the following situations:
U.R.P. Parterre piazza della Libertà , 12
tel. 055 2629250 - 055 2629251
055 2629252 - 055 2629253
fax 055 2629256
e-mail urp.parterre@comune.fi.it
Monday to Saturday from 9 am - 1 pm
Thursday also from 2.30 pm - 5.30 pm
U.R.P. Via Tagliamento, 4
tel. 055 2767703 - 055 2767741
fax 055 2767730
e-mail urp.sorgane@comune.fi.it
Monday to Friday from 9 am - 1 pm
Thursday also from 2.30 pm - 5.30 pm
U.R.P. Via delle Torri, 23
tel. 055 2767120 - 055 2767147
fax 055 2767123
e-mail urp.torri@comune.fi.it
Monday to Saturday from 9 am - 1 pm
Thursday also from 2.30 pm - 5.30 pm
Segreteria e Back-office
tel. 055 2476122 - 055 2001349
fax 055 2001349
e-mail segreteria.urp@comune.fi.it
Useful links
Functions and Special Services
How to access administrative deeds and documents
Comune di Firenze - Palazzo Vecchio, P.zza Signoria 50122 FIRENZE - P.IVA 01307110484
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