Tourist information offices
The tourist information offices are staffed by qualified, multilingual personnel who provide general information and specifics about for instance local happenings, art and cultural exhibitions and the city's museums.
The following tourist information offices are situated in the center of Florence or in the nearby area.
Piazza Stazione, 4
tel. 055 212245 / 055 2728208
fax 055 2381226
e-mail: turismo3@comune.fi.it
Monday to Saturday: 9am - 7 pm
Sundays: 9am - 2 pm
Bigallo, piazza San Giovanni 1 (Duomo)
tel. 055 288496
e-mail: bigallo@comune.fi.it
Monday to Saturday: 9 am - 7 pm
Sundays: 9 am - 2 pm
Via Cavour, 1r
tel. 055 290832 / 055 290833
fax 055 2760383
e-mail: infoturismo@provincia.fi.it
Monday to Saturday: 8:30 am - 6:30 pm
Airport A. Vespucci
tel. 055 315874
fax 055 315874
e-mail: infoaeroporto@aeroporto.firenze.it
Monday to Sunday: 9 am - 7 pm
Borgo Santa Croce 29 r - Comune di Firenze
tel. 055 0461218
Monday to Saturday: 9 am - 7 pm
Sundays: 9 am - 2 pm
Visitor Center - Cascine Park
August 10 – October 31: Monday to Saturday: 9am - 7pm
From November 1: Friday to Sunday: 9am – 5 pm
Conciliation Desk
- Tourist Rights Protection Desk, inside the Tourist Information Office in Via Cavour 1r;
- Conciliation Desk by the Chamber of Commerce, a specialized conciliation service for consumers and enterprises involved in economic disputes and who want to avoid legal proceedings. The service provides tourists with the assistance of a representative (conciliator) who will personally manage and follow the proceedings.
For more information about either one of these services, please see the link below.